At Flamingo Las Vegas Hotel & Casino, we're committed to providing you with the best possible gaming experience. If you need assistance with your account, have a question about our games or services, or would like help with responsible gambling, please don't hesitate to contact us using one of the following methods.
Our UK customer support team is available 24 hours a day, 7 days a week to assist you. You can reach us through live chat, email, or by calling our dedicated telephone line.
For immediate assistance, please use our live chat facility, which is available on both desktop and mobile devices. Our support team will respond promptly to your query.
If you'd prefer to send us an email, please contact us. We'll respond to your email within 12 hours, Monday through Friday, between the hours of 08:00 and 17:00 GMT.
Before contacting us directly, please take a look at our comprehensive Help Centre for answers to frequently asked questions about our games, services, and policies. You can access it from any page on our website by clicking the "Support" tab in the top navigation menu.
We've also put together a list of FAQs that cover various topics such as account management, payments, and game rules. If you're looking for information on these subjects or more, please visit our Help Centre to see if your question has already been answered.
If you or someone close to you is experiencing difficulties with gambling, we urge you to take advantage of the tools available on our website. You can set daily, weekly, and monthly deposit limits, as well as request a temporary account time-out or permanent self-exclusion.
If you have any concerns about your account security or suspect that someone has accessed it without permission, please get in touch with our support team. We'll do everything we can to help resolve the issue promptly and effectively.
For technical issues related to game performance, payments, or other system-related problems, contact us using one of the above-mentioned channels. If your query requires additional assistance beyond initial support, it will be escalated to our specialist team who will do their best to resolve your issue within 24 hours.
You can access our live chat facility from both desktop and mobile devices, allowing you to receive support on-the-go. Our Help Centre is also accessible via a dedicated app available for download on iOS and Android devices.
We prefer that you use one of the following methods:
Please allow our support team up to 2 minutes to respond via live chat. For email support, we strive for a 24-hour turnaround on all queries.
If your question requires further assistance from one of our specialists, it may be escalated and require a bit more time (up to 48 hours).
